Refund & Cancellation Policy
Last updated: 23 June 2026
This policy explains refunds and cancellations for purchases made on upscainotes.in.
1. Nature of our products
We sell digital products that are delivered electronically and unlocked on your device immediately after payment. Because access is granted instantly, we strongly encourage you to use the free Live Preview available for every tool before buying, so you know exactly what you are getting.
2. Cancellations
As access is delivered instantly upon successful payment, an order generally cannot be “cancelled” after payment. Eligible situations are handled as refunds under the section below.
3. When you are eligible for a refund
We will provide a refund if you raise a genuine issue within 7 days of purchase, including:
- You were charged but did not receive access to the Product.
- You were charged more than once for the same Product (duplicate payment).
- The Product is materially not as described and we are unable to resolve the problem.
4. When a refund may not apply
- A change of mind after you have accessed the Product, where the free Live Preview reasonably represented what was offered.
- Requests made after the 7-day window.
- Where access has been shared or misused in breach of our Terms.
5. How to request a refund
Email upscainotes.in@gmail.com (or use the Contact page) within 7 days of purchase, including your Razorpay payment ID and the email used at checkout. We respond within 1–2 working days.
6. How refunds are processed
Approved refunds are returned to your original payment method via Razorpay, typically within 5–7 business days (your bank may take a little longer). Once a refund is issued, access to the related Product is revoked.
7. Failed or duplicate payments
If money was deducted but your order did not complete, it is usually auto-reversed by your bank within 5–7 business days. If you do not see the reversal, contact us with your payment details and we will help.
8. Contact
For any billing or refund question, email upscainotes.in@gmail.com.