Contact us
We usually reply within 1–2 working days.
For questions about a tool, a payment, access recovery, or a refund request, reach us here:
When contacting us about a payment, please include your Razorpay payment ID and the email you used at checkout so we can find your order quickly.
What to write to us about
Most messages fall into one of these, and telling us which one you have gets you a faster answer:
- You paid but cannot see the tool. Sign in with the same email you used at checkout — purchases are tied to that address, not to the device. If it still does not appear, send us the payment ID and we will attach it by hand.
- You changed phone or laptop. Nothing is lost. Sign in with the same email and your purchases come back; there is no device limit and no re-purchase.
- A question or explanation looks wrong. Please tell us. Send the tool name and roughly where you saw it. We correct errors and we say so rather than quietly editing.
- You want a refund. Read the refund policy first so you know the window, then write to us. You do not need to justify the request beyond telling us what went wrong.
- The code never arrived when signing in. Check spam first. If it is not there, tell us the email address you used and roughly when you tried.
What we cannot help with
We are not a coaching institute and do not offer mentorship, interview guidance or personalised study plans. For the exam itself — notification dates, eligibility, the official syllabus and application forms — the only reliable source is the Union Public Service Commission at upsc.gov.in. Please do not rely on any third party, including us, for those.
Response times
One to two working days, usually faster. Payment and access problems are answered first because someone is locked out of something they paid for. If you have not heard back in three days, write again — the message likely did not reach us.